In general, most individuals don't even know what their job is. Not really. They don't fully comprehend what they are supposed to do. This applies at all levels.
Soooo ... if true ... how can anyone at the club succeed in their respective roles, if they collectively really don't know what their job really is? If this vacuum exists, the stage is set for micro-management, poor policies and a constant low-grade fever of "something just ain't right around here."
We are going to fix this. And - it truly is an "easy fix" ... once everyone really knows why they were asked to serve to start with. "Mission Critical" important stuff.